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Support Plans

The most important thing to us at S4Software is our customer's satisfaction. We do our best to get to know our customers and their systems so that we can provide them with excellent, personalized, and efficient service.

We understand that when you have a problem or need a question answered, you want it taken care of NOW. So in an effort to provide the best possible support, we offer several customer support options.

Whatever support options you choose, you can feel confident that you will receive professional and personalized technical service from knowledgeable trained consultants.

Bronze

The Bronze Package is the standard S4Software support package.

  • Technical Support
– 8 a.m. to 5 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
  • Bug fixes for the current release
  • Minor releases

Silver

The Silver Package is designed for the customer who needs slightly extended support hours.

  • Technical Support
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
  • Bug fixes for the current release
  • Minor releases

Gold

The Gold Package is for the customer who not only wants extended support hours, but also wants the peace of mind that comes from being able to budget more efficiently for changes that occur in computer software.

  • Technical Support
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
  • Bug fixes for the current release
  • Major releases *
  • Discount on full upgrades

Gold Plus

The Gold Package is for the customer who not only wants extended support hours, but also wants the peace of mind that comes from being able to budget more efficiently for changes that occur in computer software.

  • Technical Support
– 7 a.m. to 7 p.m. PST
– Monday through Friday
– Via: Telephone, E-mail, Facsimile
  • Bug fixes for the current release
  • Major releases including full upgrades

Platinum

The Platinum Package is for the customer who wants it all, or for those running 24/7 businesses.

  • Technical Support
– 24 hours a day
– 7 days a week **
– Via: Telephone, E-mail, Facsimile
  • Bug fixes for the current release
  • Major releases including full upgrades

*   Major releases refer to 5.1, 5.2, etc. This does not include upgrades, e.g. 5.x to 6.x.
**  Some holidays may be excluded - talk to your S4Software Representative

 
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